Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping Policy
Where We Ship
ELIZABETHLORAINE currently ships to addresses within the United States only.
We provide shipping services throughout the United States, including supported residential and commercial addresses, subject to carrier availability and service coverage.
Orders cannot be shipped to addresses outside the United States. Orders placed with an unsupported or invalid U.S. delivery address may be canceled and refunded to the original payment method.
Processing Time
Orders are generally processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.
Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.
Delivery Time
Standard delivery generally takes approximately 8–15 business days after dispatch.
The estimated total delivery time is approximately 9–18 business days, including:
- Processing time: 1–3 business days
- Transit time: 8–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, severe weather, peak holiday periods, address issues, transportation conditions, or other circumstances outside our reasonable control.
Shipping Rates
Orders of $29.99 or more qualify for free standard shipping.
Orders below $29.99 are charged a flat shipping fee of $5.99.
The applicable shipping charge will be clearly displayed during checkout before your order is submitted.
Order Confirmation
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Please review your shipping information carefully. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping information, contact us as soon as possible at support@elizabethloraine.com. We cannot guarantee that an address can be changed after an order has been dispatched.
Tracking Information
Once your order has been dispatched, a shipping confirmation email containing available tracking information will generally be sent within 24–48 hours.
If you do not see the email in your inbox, please check your spam or junk folder.
Tracking information may require additional time to update after the carrier receives the shipment.
Delivery Delays
Occasional delivery delays may occur because of weather, carrier operations, peak shipping periods, address issues, transportation conditions, or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery timeframe, please contact us so we can review the shipment information available to us.
Damaged or Lost Packages
If your package arrives visibly damaged or appears to have been lost in transit, please contact us at support@elizabethloraine.com with your order number and relevant details.
For damaged shipments, we may request photographs of the package and product to help us review the issue.
We will review the available shipping information and assist with the appropriate next steps based on the circumstances of the order.
Contact Us
ELIZABETHLORAINE LLC
Email: support@elizabethloraine.com
Phone: +1 (601) 88-4186
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Address:
504 Potomac St
Aurora, CO 80011
United States