Return & Refund Policy – elizabethloraine

30-Day Return Window

We accept return requests within 30 calendar days after the date your order is delivered.

To be eligible for a standard return, the product must:

Be unused and unopened
Be in the same condition in which it was received
Be in its original packaging
Include all items and packaging originally supplied with the product
Be accompanied by the order number or other proof of purchase

Because our products include accessories and decorative charms, products that have been used, worn, altered, or damaged after delivery may not be eligible for change-of-mind returns.

This restriction does not prevent you from contacting us if the product arrives damaged, defective, incorrect, or otherwise affected by an order fulfillment issue.

How to Request a Return

Before sending any product back, please contact us at:

Email: support@elizabethloraine.com

Please include:

Your order number
The product you wish to return
The reason for the return
Photos of the product and packaging when the item is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

Please do not send a return to our business contact address without receiving return instructions from us first.

The applicable return address will be provided by email after your return request has been reviewed and approved. Returns sent without prior authorization may not be accepted.

Eligible Return Situations

A return or refund request may be considered when:

You received the wrong product
The product arrived damaged
The product has a defect when received
Items are missing from your order
An unused and unopened product is returned within the 30-day return period
Another order fulfillment issue has occurred and has been confirmed by our customer service team

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery provided that the product remains unopened, unused, and in its original packaging.

For an approved change-of-mind return:

The customer is responsible for return shipping costs
Return shipping costs depend on the carrier and shipping service selected
We do not charge a restocking fee
Original shipping charges, if any, are not refundable

We recommend using a trackable shipping method when returning a product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or if you receive the wrong item, contact us as soon as reasonably possible at support@elizabethloraine.com.

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we may offer an appropriate resolution, which may include:

A replacement
A refund
Return instructions, when a return is required

If the issue resulted from an incorrect, defective, or damaged item supplied to you, ELIZABETHLORAINE LLC will be responsible for reasonable return shipping costs when a return is required.

Non-Returnable Items

For product condition and hygiene reasons, we generally cannot accept change-of-mind returns for:

Products that have been used or worn
Products that have been altered, modified, or damaged after delivery
Products with damaged or missing original packaging caused after delivery
Items returned more than 30 days after delivery
Products that cannot be identified as having been purchased from elizabethloraine.com

However, if a product was already damaged, defective, or incorrect when received, please contact us so we can review the issue.

Exchanges

We do not currently operate a direct product-for-product exchange process.

If you would like a different charm, accessory, or product, you may request a return for an eligible item. Once the return is approved, you may place a separate order for the preferred product.

For damaged, defective, or incorrectly supplied products, contact us before placing another order so that we can determine the appropriate resolution.

Return Shipping Costs

For returns caused by a change of mind or personal preference, the customer is responsible for the cost of return shipping.

For confirmed damaged, defective, or incorrect products, we will cover reasonable return shipping costs when a physical return is required.

No restocking fee is charged.

Any applicable return shipping instructions will be provided after your return request has been approved.

Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after the return has been inspected and approved.

For orders paid through PayPal, approved refunds will be issued to the original PayPal account used for the purchase.

PayPal, your bank, card issuer, or other payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@elizabethloraine.com.

Refunds for Shipping Charges

For ordinary change-of-mind returns, original shipping charges, if any, are non-refundable.

If a return results from an error on our part, such as receiving an incorrect, damaged, or defective item, we will review any applicable shipping charges as part of the refund resolution.

Cancellations

If you need to cancel an order, please contact us as soon as possible at support@elizabethloraine.com.

We will make reasonable efforts to process the cancellation before the order is dispatched.

If the order has already been shipped, it cannot normally be canceled and must instead follow the applicable return procedure after delivery.

Contact Us

ELIZABETHLORAINE LLC

Email: support@elizabethloraine.com

Phone: +1 (601) 88-4186

Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address: 504 Potomac St, Aurora, CO 80011, United States