FAQ

1. What products does ELIZABETHLORAINE offer?

ELIZABETHLORAINE focuses on charms, keychains, decorative accessories, and character-inspired accessories in a variety of styles, sizes, designs, and appearances.

Product pages provide available details to help you choose the accessory that best fits your preferences.

2. How can I place an order?

Choose the product you would like to purchase, add it to your shopping cart, and proceed to checkout.

Enter your shipping and payment information, review your order details, and complete the purchase.

Your order will be processed after the payment has been successfully confirmed.

3. What payment methods do you accept?

PayPal is currently available as a payment method at checkout.

Payments are processed in United States dollars (USD).

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

5. How long does shipping take?

Standard delivery generally takes 8–15 business days after dispatch.

Including order processing, the estimated total delivery time is approximately 9–18 business days.

Delivery times are estimates and may vary due to carrier operations, weather, peak periods, address issues, transportation conditions, or other circumstances outside our reasonable control.

6. How much does shipping cost?

Orders of $29.99 or more qualify for free standard shipping.

Orders below $29.99 are charged a flat shipping fee of $5.99.

The applicable shipping charge will be shown during checkout before you submit your order.

7. Will I receive tracking information?

Yes.

After your order has been dispatched, a shipping confirmation email containing available tracking information will generally be sent within 24–48 hours.

Please check your spam or junk folder if you do not see the email.

Tracking information may take some additional time to update after the carrier receives the package.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to correct or cancel an order.

We will do our best to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has already been dispatched.

9. Can I return my order?

Eligible purchases may be returned according to our Return & Refund Policy.

Standard returns may be requested within 30 calendar days after the date your order is delivered, subject to the applicable product condition and return requirements.

Please review the Return & Refund Policy before sending any product back.

10. What should I do if my package arrives damaged or is lost?

Please contact us at support@elizabethloraine.com and provide your order number and relevant details.

For damaged packages, we may request photographs of the shipping package and product so that we can review the issue and determine the appropriate next steps.

11. Will the product look exactly like the photos?

We make reasonable efforts to provide accurate product photographs and descriptions.

However, the actual product may vary slightly from the images due to:

• Lighting
• Photography
• Screen settings
• Device displays
• Normal manufacturing differences

Product images should therefore be treated as a visual reference rather than a guarantee of an identical appearance.

12. How can I contact ELIZABETHLORAINE?

You can contact our customer service team at:

Email: support@elizabethloraine.com

Phone: +1 (601) 88-4186

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address:
504 Potomac St
Aurora, CO 80011
United States

We are happy to assist with questions about products, orders, shipping, returns, refunds, and other customer service matters.